Freshservice is an AI-powered IT service management tool with a strong focus on improving customer service workflows, automating tasks, and reducing response times.
Freshservice automatically categorizes and routes support tickets based on predefined rules, ensuring that they reach the right agent quickly.
The platform includes a self-service knowledge base that provides answers to common queries, reducing the need for direct customer support interaction.
Freshservice offers AI-driven chatbots that can handle basic inquiries, offer solutions, and escalate tickets when necessary.
Automates repetitive tasks like ticket assignment, follow-ups, and status updates, saving time for customer service teams.
The AI-powered analytics tools help businesses track support performance and identify areas for improvement in real-time.
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